Intro

AstroAI has always prioritized premium customer experience. Our primary goal is to deliver the most convenient and streamlined customer service experience possible. Every AstroAI product includes a warranty. Please check the content below for more details.

Warranty Info

AstroAI will always stand behind our products and provide a straightforward warranty. Please refer to the chart below for the warranty periods of each product, as it will vary between each model.

30-Day Money-Back Guarantee

Unsatisfactory products can be exchanged or fully refunded within 30 days of the original purchase date. Only shipping fees will apply. If the return is due to product faults, AstroAI will provide a prepaid shipping label for the return and cover shipping costs. If the return/replacement is due to personal reasons, buyers are responsible for the shipping fee. We do not charge a restocking fee for any after-sales services.

Returns may be rejected if the items do not meet the above requirements.

Refund requests will not be processed for items with non-quality issues that have expired past the 30-day window.

How do I return an item?

To start the return process, please ensure you have your order number on hand and email support@astroai.com. We will send you a reply within 24-48 working hours.

To ensure the refund is processed promptly, please send a return notification to us with the following information if you ship the product back without our shipping label:

Warranty Claims for Quality-Related Issues

AstroAI warrants all products to be of the highest quality in material, craftsmanship, and service. This warranty is effective starting from the date of purchase.

A replacement item will be dispatched based on warranty claims about quality issues. If a replacement is not feasible or desired, AstroAI will provide a partial refund based on the device’s usage duration.

Warranty length varies depending on the specific product you purchased. This warranty extends only to personal use and does not extend to any product that has been used for commercial, rental, or any other use for which the product is not intended. There are no additional warranties, other than the warranties expressly set forth with AstroAI products.

This warranty is non-transferable. AstroAI is not responsible in any way for any damages, losses, or inconveniences caused by equipment failure, users’ negligence and abuse, users’ non-compliance with the user manual, and any additional safety, use, or warnings included in the product packaging and manual.

Note: Warranties on all replacements follow the same warranty time frame as the original defective item. Warranties on products are void after a full refund is processed.

Process (please provide the following information):

Note: Warranty claim may be rejected if items do not meet the above requirements.

This warranty does not apply to the following: